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FNP000‑GEN Finance - D365 Business Central & Progressus Managed Support Services and Licenses
Descriptions
WRAP’s existing managed services contract for Microsoft Dynamics 365 Business Central (D365 BC) expires on 30 April 2026. A replacement contract is required to ensure continuity of critical financial operations, including project accounting, purchasing, invoicing, forecasting and management reporting. The scope comprises managed application support for D365 BC and its associated integrations (Progressus, Continia and Jet Reporting), including all related environments and data flows. The new contract is intended to commence on 1 May 2026 for an initial term of 36 months, with the option to include licensing provision for all relevant products. The requirement also includes an Initial Configuration Review across the full system landscape to assess configuration quality, alignment with WRAP’s business processes, and any associated risks and dependencies. This preliminary market engagement exercise is intended to assess market capability, capacity, supplier interest and indicative cost levels in order to inform and support the development of this requirement. The insights gathered will help shape the scope, structure and delivery model of any subsequent procurement exercise. The RFI sets out WRAP’s indicative cost breakdown for support services for supplier reference. Scope (Summary) The requirement is expected to include: • Managed application support for Microsoft Dynamics 365 Business Central (D365 BC) and key associated integrations. • Core service management activities, including incident and service request handling, governance and performance reporting. • Defined change and enhancement support arrangements. • An initial review of the existing system configuration and operating model. • Potential licensing provision for relevant products. Further detail on the full scope, service expectations and commercial assumptions is set out in the RFI document. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Banbury:-Software-package-and-information-systems./8ER9A78H9D To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8ER9A78H9D
Engagement
This RFI will assist in understanding if there is capability, capacity, supplier interest and indicative cost levels in order to inform and support the development of this requirement and to determine if it is the right approach or if an alternative would be more suitable. Questions have been included in Appendix 1 of the RFI. If you are interested in the opportunity, please complete and return by the date included in RFI.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
72260000 - Software-related services
Keywords
IT consulting
web services
network support
cloud services
systems analysis
coding services
IT systems
IT outsourcing
software integration
software development
cybersecurity support
user manual creation
solution architecture
application maintenance
requirements analysis
integration planning
version upgrade support
digital solutions
help desk services
software programming
enterprise software
digital transformation
software consultancy
technical support
application software
training and onboarding
application engineering
system integration
deployment assistance
software customization
packaged applications
IT infrastructure management
software lifecycle guidance
custom software development
tech writing and documentation
software package and information systems
platform migration services
Tender Lot Details & Award Criteria
1 Tender Lots
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