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Framework Agreement for the Provision of Contact Centre Services
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Descriptions
The estimated value of the contract is inclusive of indexation of €18,462,429 ex. VAT over the maximum term of the framework agreement. Regulation 97(1)(a) of the European Union (Award of Contracts by Utility Undertakings) Regulations 2016 (SI 286/ ....see more
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
CPV Codes
72253000 - Help-desk and support services
79510000 - Telephone-answering services
79512000 - Call centre
79416000 - Public relations services
79342320 - Customer-care services
79342300 - Customer services
71356300 - Technical support services
79511000 - Telephone operator services
72253100 - Help-desk services
75112000 - Administrative services for business operations
75100000 - Administration services
Keywords
customer care
CRM calls
system support
issue resolution
client support
call routing
phone support
telephony relay
client relations
customer support
service recovery
call answering
PBX handling
message taking
service desk
after-sales care
inbound/outbound calls
corporate communications
help desk support
customer support panels
24/7 user assistance
customer interaction
telephony operator
reputation management
call transfer services
multi-channel support
switchboard services
helpdesk call centre
public office operations
media outreach services
state agency support
receptionist answering
service request handling
bureaucratic services
customer-care services
institutional oversight
care coordination
technical user guidance
live chat help modules
relationship maintenance
public affairs support
incoming call handling
help desk services
call handling services
call queue management
government management
media relations support
infrastructure support
telemarketing operations
multi-tier helpdesk
operator-managed calls
brand image guidance
proactive support
switchboard operations
consumer assistance
call center answering
user support ticketing
call logging tools
call screening services
call centre services
phone shift operations
incident logging system
remote IT support
account management
hotline management
service follow-up
after-sales support
customer services
PR strategy consulting
public relations services
company registration filing
civil sector coordination
corporate records maintenance
technical troubleshooting interface
telephone-answering services
issue resolution scripting
stakeholder communications
commercial documentation handling
administrative framework implementation
manual telephone assistance
customer contact management
help interface development
regulatory administration
business operations facilitation
support team coordination
telephone operator services
technical support services
technical support channels
corporate registry services
enterprise license management
organizational compliance support
multilingual help features
corporate registry coordination
business permit facilitation
policy enforcement services
issue resolution workflow
real-time user assistance
service experience management
operational troubleshooting
trade license administration
press release dissemination
administrative governance
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
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