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Framework Agreement for the Provision of Contact Centre Services
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Descriptions
The estimated value of the contract is inclusive of indexation of €18,462,429 ex. VAT over the maximum term of the framework agreement. Regulation 97(1)(a) of the European Union (Award of Contracts by Utility Undertakings) Regulations 2016 (SI 2 ....see more
Timeline
Published Date :
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CPV Codes
72253000 - Help-desk and support services
79510000 - Telephone-answering services
79512000 - Call centre
79416000 - Public relations services
79342320 - Customer-care services
79342300 - Customer services
71356300 - Technical support services
79511000 - Telephone operator services
72253100 - Help-desk services
75112000 - Administrative services for business operations
75100000 - Administration services
Keywords
customer care
CRM calls
system support
issue resolution
client support
call routing
phone support
telephony relay
client relations
customer support
service recovery
call answering
PBX handling
message taking
service desk
after-sales care
inbound/outbound calls
corporate communications
help desk support
customer support panels
+83 more
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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Details
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Buyer Information
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Procurement Contact
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Possible bidding competitors
Possible bidding competitors
