Free-Flow Charging Package C: Non-UK Enforcement Services

Descriptions

The management of enforcement activities for vehicles registered outside of the UK including penalty charge notice payment processing, website provision and merchant acquirer services., The contract will deliver the implementation of a new solution and transition of existing data within 8 months of the contract commencement date, anticipated to be March 2022., Key elements of the service will include provision of revenue protection services covering the enforcement lifecycle, including:, - handling penalty charge records for contravention candidates and identifying the persons liable,, - issuing and recovering penalty charge notices, and, - managing and supporting the full scope of representations and appeals in the enforcement lifecycle., The service will also comprise of payment processing, in addition to financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme., The service will also require the provision of a customer support offering, utilising a suite of contact channels for managing communications (e.g. enquiries, complaints, Freedom of Information requests, subject access requests)., In addition, the service provider will be required to output management information to a new Highways England data platform (currently in development).