Find public sector tenders

Provision of a Customer Services Platform.

Award contract for the provision of a cloud-based contact centre solution and professional services.

Commercial and Customer Services

A Direct Award Contract to Oracle for the provision of Advanced Customer Services (ACS) Engineering Professional Services to support the DWP PTP CAM Phase 1 and Phase 2 Implementation activity This Direct Award is made under the DWP Oracle Master Agr ....

RM6126r Research and Insightsr The provision of both qualitative and quantitative insight into customer journeys to gain an in-depth understanding, enable continual tracking, and improvement of the customers experience, at touchpoints along their jou ....

Digital and Customer Services Function software

This framework agreement is for the provision of additional processing capacity for the Council's Assessment and Awards Service. The framework will provide offsite processing capacity to enable processing of work packages for Council Tax, Housing Ben ....

Cheshire West and Chester Council is currently considering options for Customer Services and Digital and is testing the market to establish if there are suitable providers that can provide a system of this type. The Council is looking to build on the ....

"Continued consultancy and professional services for continuous improvement of voice, digital, written and advisor channels, through a proactive strategic service."

The Council are looking to procure a replacement ICT system for the following functions:Environmental health (Food Safety, Health & Safety, Licensing, Environmental Protection, Community Enforcement, Dog Warden service)Housing (Housing Standards and ....