Awarded

Front Door Review

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Descriptions

Opportunities have been identified to improve ways of working, this contract will:
• Implement digital solutions at the front door of the Council (Customer Contact Centre and First Contact)
• Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays
• Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person

Timeline

Published Date :

17th Sep 2025 15 days ago

Deadline :

30th Jun 2025 3 months ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North East

CPV Codes

72222000 - Information systems or technology strategic review and planning services

Keywords

IT strategy planning

roadmap development

capability assessment

digital transformation roadmap

IT governance framework

technology investment planning

maturity modeling

strategic alignment workshops

architecture planning

future-state design

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Stockton-On-Tees Borough Council

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors