Awarded
Future model to evaluate the quality of the verification service customer experience
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Descriptions
This work will identify and propose a preferred national customer survey model. This should use a standardised methodology to evaluate the quality of the verification service customer experience across all 32 local authority verifiers to evidence their performance against the Performance Framework for Verifiers (2017).
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applied research
R&D services
feasibility studies
experimental design
scientific advisory
industrial consultancy
technology development
innovation consultancy
development support
product innovation
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