Closed
GEANT Trouble Ticketing System — Hosting and Support Tender.
Descriptions
Services, circuits, equipment and VMs within the GÉANT network are continually monitored to ensure that they operating within acceptable limits, that they stay constantly available and that they are not experiencing service affecting issues or failures.Where such service affecting issues are encountered or routine maintenance is required, all such issues are raised and recorded as ‘tickets’ within our extant trouble ticketing system (TTS), from being first raised through triage and remedial action, to closure.Our requirement is for the hosting and support of the GEANT TTS, currently residing on an open source platform managed by OTRS.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72253200 - Systems support services
Keywords
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
