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GEANT Trouble Ticketing System — Hosting and Support Tender.
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Descriptions
Services, circuits, equipment and VMs within the GÉANT network are continually monitored to ensure that they operating within acceptable limits, that they stay constantly available and that they are not experiencing service affecting issues or failures.Where such service affecting issues are encountered or routine maintenance is required, all such issues are raised and recorded as ‘tickets’ within our extant trouble ticketing system (TTS), from being first raised through triage and remedial action, to closure.Our requirement is for the hosting and support of the GEANT TTS, currently residing on an open source platform managed by OTRS.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72253200 - Systems support services
Keywords
SLA management
user inquiry handling
software troubleshooting
platform support modules
server uptime monitoring
OS assistance services
bug ticket processing
license management support
version patching services
infrastructure troubleshooting
long-term software upkeep
remote diagnostics services
feature request coordination
software maintenance workflows
patch application support
Workflows
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Details
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