General and Specialist Information and Advice Services - MARKET ENGAGEMENT

Descriptions

The General and Specialist Information and Advice contract is made up of the following services:

High Street: Provides both general and specialist advice, from form filling to legal representation (where appropriate).

Health: Provides a general information and advice service that supports, informs, and enables clients to access information that is relevant to their individual needs.

Care Act: Provides a social care general information and advice service that supports, informs, and enables clients to access information that is relevant to their individual needs. This service forms part of the council's statutory duty under the Care Act 2014 to provide information and advice.

Palliative Care: Financial advice and support to patients identified as being in the last year of life. This may also extend to family members/carers during the bereavement phase.

Disabled Children: Provide specialist benefits advice for Salford families with a disabled child receiving treatment at Pendleton Gateway and other appropriate venues in Salford. This advice may cover welfare benefits as a specialism, and general advice about employment, debt, housing, health and community care.

Expectant families: Provide specialist advice about maternity benefits and maternity and paternity employments rights to expectant families, including teenagers, throughout the pregnancy in appropriate settings for Salford patients.