Closed

Gesture of Goodwill Platform/ App

Descriptions

TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of ....see more

Engagement

TPT is reviewing its current approach to this system and wishes to engage with the market to better understand the solutions available that could support this capability in the future. The aim of this PME is to gather information from potential suppl ....see more

Timeline

Published Date :

1st May 2026 20 days ago

Deadline :

8th Jun 2026 in 25 days

Contract Start :

30th Sep 2026

Contract End :

30th Sep 2029

Tender Regions

North West

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72232000 - Development of transaction processing and custom software

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

N/A

Assign to :

Tender Progress :

Details

Notice Type :

N/A

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Transpennine Trains Limited

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk