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GSV2667 - ICGS Helpline Support Services
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Descriptions
ICGS Helpline Support Services. The Authority are seeking a single supplier to provide telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct. Please contact pcd@parliament.uk for a copy of the Non-Disclosure Agreement, which must be completed and returned, prior to the ITT documents being released. Interested parties must register on the Atamis portal: https://atamis-ukparliament.my.site.com/s/Welcome For full details of this opportunity please see: https://www.find-tender.service.gov.uk/Notice/011834-2024
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
Keywords
24/7 user assistance
service request handling
multi-tier helpdesk
user support ticketing
incident logging system
remote IT support
technical troubleshooting interface
support team coordination
issue resolution workflow
Workflows
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Details
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