HD2027 - Market Soundings for the Provision of all in one Helpdesk Solution

Ireland

72253000 - Help-desk and support services

64227000 - Integrated telecommunications services

79512000 - Call centre

64200000 - Telecommunications services

72253100 - Help-desk services

CRM calls

inbound/outbound calls

customer support panels

24/7 user assistance

multi-channel support

IP telephony provision

helpdesk call centre

service request handling

merged telecom services

live chat help modules

call handling services

call queue management

leased line service

telemarketing operations

multi-tier helpdesk

user support ticketing

call logging tools

call centre services

incident logging system

packaged telecom systems

telecom traffic routing

remote IT support

telecom carrier operations

technical troubleshooting interface

issue resolution scripting

integrated carrier offering

data transmission service

telecom network operations

telecom infrastructure management

broadband connectivity service

customer contact management

hybrid connectivity solution

network voice/data service

help interface development

support team coordination

technical support channels

multilingual help features

bundled voice-data network

all-in-one telecom solution

converged network service

end-to-end communication service

issue resolution workflow

real-time user assistance

unified communications provision

multi-service network integration

contact centre operations

voice communication provision