Closed
HD2027 - Market Soundings for the Provision of all in one Helpdesk Solution
Descriptions
The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
64227000 - Integrated telecommunications services
79512000 - Call centre
64200000 - Telecommunications services
72253100 - Help-desk services
Keywords
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
all-in-one telecom solution
bundled voice-data network
unified communications provision
converged network service
integrated carrier offering
packaged telecom systems
hybrid connectivity solution
merged telecom services
end-to-end communication service
multi-service network integration
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
