Awarded
Help-desk systems and support (IS and Facilities).
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Descriptions
The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:— IT Incident and FM Call Logging via a web-based portal and mobile application (app).— Searchable Service Catalogues.— Self-service Service Requests.— Recording and management of IS Change Requests.— Searchable knowledge-base.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
72253100 - Help-desk services
Keywords
customer support panels
24/7 user assistance
service request handling
live chat help modules
multi-tier helpdesk
user support ticketing
call logging tools
incident logging system
remote IT support
technical troubleshooting interface
issue resolution scripting
help interface development
support team coordination
technical support channels
multilingual help features
issue resolution workflow
real-time user assistance
Workflows
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Details
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