HM Treasury's End User Compute (EUC) Service

Descriptions

His Majesty's Treasury (HMT) intends to procure an integrated End User Compute (EUC) service to support its technology strategy. The contract will cover the provision and management of end‑user computing services, including:

*End‑user support (excluding central service desk) for HMT staff and ALBs on the Treasury IT System (TrIS)

*Management and lifecycle of end‑user devices, peripherals and accessories (build, deployment, support, disposal).

*Application management for core, line‑of‑business and Microsoft 365 services, including updates and configuration.

The Supplier will be expected to work within a multi‑supplier ecosystem (alongside SIAM and other TrIS suppliers), align to ITIL‑based processes, and support HMT's security, resilience and sustainability objectives.

In preparation for the procurement, preliminary market engagement is being conducted to seek feedback from prospective suppliers on:

*The proposed scope and service model for EUC.

*Commercial and pricing approaches, including potential risk/reward mechanisms.

*Service levels and key performance indicators, including user experience and satisfaction measures.

*Transition and onboarding considerations from existing arrangements.

*Innovation and best practice in modern EUC services (e.g. virtualisation, zero‑touch deployment, modern management, enhanced security and resilience).

Route to market

This opportunity will be competed via the Crown Commercial Services (CCS) Technology Services 4 (TS4) Framework Agreement RM6190. HM Treasury will use TS4 Lot 3 for End User Services, and the competition will therefore be restricted to Suppliers who are successfully appointed to Lot 3 of TS4.

Engagement

The Buyer would like to obtain feedback from the market on the proposed procurement of End User Computing (EUC) services. Market engagement activities: *A hybrid (in-person and MS Teams) session will be held on Wednesday 21st January 2026 between 11-1pm at 1 Horse Guards Road, London, SW1A 2HQ. Physical attendance is limited to two attendees per supplier. If interested in attending and are on Lot 3 of TS4, please email the point of contact with the name, job title and email address of up to two attendees. *Clarification Questions can be submitted via provided engagement platform (which will be shared during the session) which will close by 4pm Friday 23rd January 2026. *Session slides, recording and responses to clarification questions will be sent to all Supplier on Lot 3 of TS4.