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HMPPS Prison Retail Services

Descriptions

The HMPPS Prison Retail Service is a critical service which delivers non-essential goods to prisoners within the UK prison system. The service is required to deliver approximately 250,000 transactions per month, to a population of circa 88,000 prisoners, across 109 public prisons in England & Wales. The service draws from a National Product List agreed centrally (currently max. 1000 products), from which prisoners can purchase using their own funds. Each prison offers a Local Product List derived from the National Product List, to meet the needs of their prisoners. The products required range from ambient, chilled and frozen food/drinks to toiletries/healthcare; and vapes/tobacco. This list is not exhaustive, and product types may be subject to change. Some goods supplied may also be bespoke to HMPPS, to meet security requirements. The Authority requires a service that meets the needs of the prisoners (the customer), whilst maintaining safety and security standards and supporting wider strategic aims of HMPPS. This will require flexibility across different parts of the estate. The Authority is considering all aspects of the future service, including but not limited to: • range of goods available • ordering processes • fulfilment, logistics and distribution • end user receipt of goods The preferred delivery model for the fulfilment, logistics and distribution aspect of the service may include a hybrid approach, combining elements such as: • bulk delivery • off-site pick & pack workshops • on-site pick & pack workshops • on-site shops Management of these elements may be undertaken by the supplier, the Authority, or a combination of both. This list is not exhaustive, and options are still being considered by HMPPS. A key aim of the service is that it is cost-neutral and that the service overheads and operating costs are covered by the cost of sales. The Authority is seeking to engage with interested parties capable of delivering all or part(s) of the service, to help shape future requirements, prior to any formal procurement exercise. Please note: All information provided in this Notice is indicative only and is subject to change.

Timeline

Published Date :

14th Jan 2026 Yesterday

Deadline :

31st Mar 2026 in a 2 months

Contract Start :

31st Jul 2029

Contract End :

31st Jul 2034

Keywords

tobacco

food products

consumer food

drink items

beverages

store retail provision

cold storage rental

goods retention service

on-site sales operations

inventory sales support

transit route operation

point-of-sale service

shop service operations

road passenger transport

general freight shipment

retail outlet management

retail commerce services

bulk storage depot

secure warehouse rental

non-waste transport service

logistics delivery service

haulage logistics service

transport network provisioning

cargo transport management

transport vehicle operation

distribution center service

storage logistics support

inventory storage provision

transport planning service

container storage yard service

merchandise transaction facilitation

goods warehousing service

customer retail interfaces

brick and mortar sales support

bonded warehouse operation

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

PIN

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk