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Home Office English Language Testing (HOELT) Services
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Descriptions
The Home Office English Language Test (HOELT) Programme vision is to deliver a best-in-class language testing service, underpinned by automation and efficiency to enable critical UK Visa and Immigration decision making. To do this, we need to deliver a secure, accessible and fair English Language Testing service for our customers.
This procurement seeks a fully remote language testing service, balancing continuity with improvements and transformation. HOELT will move to a digital-by-default approach, while upholding the rigorous standards necessary to support our immigration decisions. The successful provider will deliver a service that combines technological innovation with security assurance, enabling customers to demonstrate their English language skills with confidence and convenience throughout their UK immigration journey.
Overview of the Service:
The Supplier shall provide a fully managed Remote Testing service. HOELTs shall be delivered securely in any location where the Customer chooses to take the test, provided secure test conditions are met.
The HOELTs shall be available in two formats:
2-Facet: Speaking and Listening (A1 and A2)
4-Facet: Speaking, Listening, Reading, and Writing (A1 to C2)
The HOELT Fees shall be regulated, as determined by the Authority.
All HOELT scores shall map clearly to CEFR levels A1 to C2, as published by the Council of Europe.
Authority recognises that there is significant uncertainty regarding future demand for English Language Testing (ELT) services in each country and location, the advertised contract value must be concidered in this context. This uncertainty arises from a combination of factors, including:
Ongoing changes to UK immigration policy following the Immigration White Paper;
The transition to a new contracting model for the delivery of ELT services;
Broader external influences such as global events, geopolitical developments, environmental disruptions, and demographic shifts.
Given this context, the Authority is unable to provide indicative forecasts or guarantees regarding future test volumes.
The Service must therefore be demonstrably scalable and responsive to fluctuations in demand, both increases and decreases. The Supplier shall proactively manage changes in demand and demonstrate flexibility in adapting to evolving Service requirements throughout the Term.
Please note, five Requests for Information (RFIs) have been run as part of market engagement to inform this procurement.
Links to the notices published in relation to the market engagement are below for further information:
RFI 1: https://www.find-tender.service.gov.uk/Notice/027422-2024
RF 2: https://www.find-tender.service.gov.uk/Notice/035979-2024
RFI 3: https://www.find-tender.service.gov.uk/Notice/014337-2025
RFI 4: https://www.find-tender.service.gov.uk/Notice/036839-2025
RFI 5: https://www.find-tender.service.gov.uk/Notice/054810-2025
Timeline
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Tender Regions
CPV Codes
72000000 - IT services: consulting, software development, Internet and support
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
72212190 - Educational software development services
75131100 - General personnel services for the government
75110000 - General public services
32270000 - Digital transmission apparatus
72222300 - Information technology services
48190000 - Educational software package
Keywords
office support
IT consulting
legal services
LMS integration
web services
network support
cloud services
citizen services
signal encoder
IT outsourcing
IT operations management
system provisioning
marketing consulting
help desk support
general governance
software development
cybersecurity support
system monitoring
business services
e-learning application
digital transmitter
application maintenance
IT lifecycle support
municipal services
assessment software
IT backup services
data stream transmitter
civil service HR support
advisory services
educational ICT solution
help desk services
digital transformation
technical support
corporate support
national administration
teaching tools software
network administration
security services
system integration
software customization
printing services
professional services
server management
digital broadcast unit
public sector operations
training platform
recruitment services
service desk operations
governmental outreach
IT infrastructure management
staff performance tracking
workforce training management
community-oriented services
communication transmitter
workforce data management
infrastructure maintenance
training module programming
virtual classroom development
public sector recruitment
educational analytics tools
educational software package
government personnel vetting
administrative staffing coordination
government payroll administration
government support activities
e-learning platform development
multimedia instruction modules
interactive educational tools
student progress tracking
employee benefits processing
central authority functions
administrative assistance
public servant onboarding
Tender Lot Details & Award Criteria
2 Tender Lots
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