Open

Housing Management System

Descriptions

Wrexham County Borough Council are conducting market engagement for a GDPR compliant, cloud hosted web-based system to manage all aspects of Housing Tenancies including mobile working, document management and automated correspondence. The system must also provide comprehensive reporting and management dashboards for each service area.We are interested in a solution that could provide most, if not all of the following:-Rent processing – income management, direct debits, target rents, rent assessment, universal credit management-Service charges for tenants and leaseholders-Supporting people grants-Arrears Management, prevention, projections, court processes-Managing void tenancies-Housing Applications – banding, online applications-Housing Nominations to external agencies-Property Allocations-Tenancy visits and monitoring-Tenancy support – including recording personal, sensitive information-Estate Management and monitoring-Day to Day Repairs-Periodic Servicing-Planned Maintenance-Anti-Social Behaviour – Tenancy enforcement processes and court action-Tenant and Contractor Self Service Portals-Housing options – managing temporary accommodation, homelessness investigation and applications-Traveller site – managing plot allocations, applications, rent and arrears-Integration with various other ICT systems, e.g. Civica IconAdded functionality, which we may require.-Tenant Profiling and Analytics-Welfare Adaptations-Customer Satisfaction Surveys (Compliments and Complaints)-Customer Relationship ManagementNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122520.

Timeline

Published Date :

27th Jun 2022 2 years ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

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Workflows

Status :

Open

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors