Closed
ICT-2019-06 - Complaint Management System / Online Dispute Resolution Solution for the Financial Services and Pensions Ombudsman
Descriptions
The Financial Services and Pensions Ombudsman (FSPO) is considering going to tender for a Complaint Management System / Online Dispute Resolution Platform – an enterprise-scale application software package designed to carry out all functions and workflows necessary to process FSPO’s current and likely future Complaint workload. The purpose of this market research exercise is to identify suitable products, suppliers, software developers, system integrators, consortia and/or resellers who would be interested in participating in a tender process. The objective is to get a clear understanding of the latest solutions, products and features in the market that might meet FSPO’s business requirements.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72212311 - Document management software development services
72212900 - Miscellaneous software development services and computer systems
72212920 - Office automation software development services
72212700 - Software development services utilities
72211000 - Programming services of systems and user software
72212610 - Database software development services
72212100 - Industry specific software development services
72210000 - Programming services of packaged software products
72212517 - IT software development services
72212445 - Customer Relation Management software development services
72212000 - Programming services of application software
Keywords
metadata tagging
IT consulting
web services
DMS integration
network support
cloud services
archiving tools
template engines
systems analysis
coding services
API integration
IT outsourcing
software integration
content versioning
task automation tools
platform support coding
platform module coding
macro scripting features
one-off utility coding
integration adapters
forms automation systems
software development
cybersecurity support
solution architecture
system tool programming
personalization engine
database API integration
data replication modules
application maintenance
software configuration
domain-specific modules
ad hoc system modules
DB backup automation
sales pipeline software
schema version control
desktop app development
document management
requirements analysis
CRM API integration
access permissions
server-side logic design
sector-focused solutions
mobile app programming
backend engineering
user software design
help desk services
software programming
digital transformation
software consultancy
IT toolchain development
technical support
DB migration tools
middleware development
application engineering
email automation scripts
lead-to-cash integration
API gateway creation
system integration
audit trail modules
enterprise collaboration
feedback loop modules
software customization
generic software tools
misc custom software
SQL engine programming
CRM platform development
utility software coding
indexing optimization
workflow automation
web application coding
admin script modules
ERP implementation
multi-tenant DB support
document generation modules
form-based application design
stored procedure development
third party software adaptation
IT infrastructure management
system architecture modules
calendar integration tools
niche application development
product integration services
information lifecycle control
packaged software customization
document workflow tracking
customer interaction module
maintenance utility development
bulk messaging integration
workflow automation tools
systems integration programming
contact analytics dashboards
customer support ticketing
software patch integration
vertical market application
atypical system prototypes
compliance application coding
custom software development
enterprise IT module programming
industry-specific software
specialized workflow tools
user interface development
backend scalability support
tailored software modules
application software development
relational database design
background service management
backend service development
customized system adapters
campaign management features
unique integration scripts
system software programming
regulatory software development
office productivity macros
microservices implementation
bespoke tool integrations
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
