Open in a 24 days

ICT Managed Service

Descriptions

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: • Strategic Architecture • Hosting • Wide Area Networks • Local Wired and Wireless Area Networks • Second- and Third-Line Service Desk • Security including Firewall Management • Patching • Backup • Business Continuity • End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) • Account Management • Monthly Service Reports and Meetings • Onboarding of Services • Rate Card for ad-hoc work

Timeline

Published Date :

6th Jun 2025 3 days ago

Deadline :

3rd Jul 2025 in a 24 days

Contract Start :

15th Feb 2026

Contract End :

15th Feb 2029

Tender Regions

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Open

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors