Awarded

IE_EPA_2022_CRM - Dynamics 365 Support Services

Descriptions

RFT for the supply of contract services for the support of Dynamics 365 applications and the Dynamics 365 environment.

Timeline

Published Date :

15th Mar 2023 2 years ago

Deadline :

19th Sep 2022 3 years ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

user support ticketing

multi-tier helpdesk

remote IT support

technical troubleshooting interface

issue resolution workflow

service request handling

24/7 user assistance

incident logging system

support team coordination

real-time user assistance

issue resolution scripting

help interface development

call logging tools

customer support panels

live chat help modules

technical support channels

multilingual help features

platform support modules

OS assistance services

infrastructure troubleshooting

server uptime monitoring

patch application support

remote diagnostics services

software maintenance workflows

software troubleshooting

version patching services

user inquiry handling

bug ticket processing

license management support

feature request coordination

long-term software upkeep

SLA management

initial system setup

custom module activation

environment variable tuning

feature enablement scripting

user access setup

parameterization logic

license activation configuration

software maintenance

bug fixing

application updates

software patching

error correction

system performance tuning

IT repair services

version upgrades

legacy system support

data governance

data lifecycle control

master data management

metadata handling

data stewardship

information management

dataset coordination

digital record administration

enterprise data policy

structured data supervision

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

EPA Open Procedure (OJEU)

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

CONTRACT

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors