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Incident Room – Emergency Call Centre
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Descriptions
In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at th ....see more
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
Keywords
CRM calls
inbound/outbound calls
multi-channel support
helpdesk call centre
call handling services
call queue management
telemarketing operations
call centre services
customer contact management
contact centre operations
Workflows
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Possible bidding competitors
Possible bidding competitors
