Integrated Urgent Care (NHS 111, Clinical Hub and GP Out of Hours) services.

Descriptions

Northern, Eastern and Western Devon and South Devon and Torbay clinical commissioning groups are working in partnership to procure integrated urgent care services for residents and visitors to Devon. The specification relies upon some key national documents which underpin the local aspirations.The procurement is driven by the need to re-procure a new NHS 111 service and GP out of hours service for Devon, but the opportunities this offers to the commissioners and the community in providing joined up care are many. The two CCG's are seeking a provider or providers who will work well as part of a wider urgent care system, have a track record in innovation and can drive system change. Bidders should be able to offer a single provider or a lead accountable provider arrangement to offer 111 telephony, clinical hub and out of hours services.The services are required in accordance with:www.england.nhs.uk/wp-content/uploads/2015/10/integrtd-urgnt-care-comms-standrds-oct15.pdfThe critical successes factors that the CCG's will be expecting to achieve through procurement are, an integrated urgent care service:— which contributes to the CCG wide target to reduce avoidable admissions to hospital in a sustainable way (linked with the current Better Care Fund — BCF headline outcomes),— which supports the system wide achievement of national emergency care targets for the NHS,— which delivers consistency of response for people and equitable access to NHS services, based on need and where possible reduces the number of access points from which to receive urgent care,— which values and contributes to a culture of self- help and personal knowledge. It reduces dependency and avoids paternalistic responses to the public,— with sufficient capacity to be able to meet predictable demand and surges in demand,— with a robust and demonstrable clinical integration and governance process between the various providers who form part of the service and with key members of the system, especially emergency departments, 999 and complex care teams,— which ensures that the best practice in urgent care is provided for patients,— which must be able to demonstrate that they provide a good service for patients and those patients express satisfaction with the service they receive and can demonstrate an increasing confidence in the offer,— that is able to stay within its' allocated budget and demonstrate their ability to reduce spend in 999 and emergency department services. The service must be able to demonstrate value for money.