Awarded

IT BAU Proactive Care & Support 22-24

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Descriptions

Managed cloud service desk providing 24/7/365 remote support for cloud-based users, fully aligned ITIL 4. •Service Desk •Incident Management •Service request management •Security Information and Event Management •Proactive Care •24/7/365 security monitoring •Technical management services Procurement was managed through G-Cloud 12 Framework Agreement (RM1557.12)

Timeline

Published Date :

14th Dec 2022 2 years ago

Deadline :

7th Jun 2022 3 years ago

Tender Awarded :

1 Supplier

Awarded date :

7th Jul 2022

Contract Start :

1st Sep 2022

Contract End :

31st Aug 2024

Tender Regions

England Wales Northern Ireland

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Keywords

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Framework

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

CRIMINAL CASES REVIEW COMMISSION

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors