Awarded
IT BAU Proactive Care & Support 22-24
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Descriptions
Managed cloud service desk providing 24/7/365 remote support for cloud-based users, fully aligned ITIL 4. •Service Desk •Incident Management •Service request management •Security Information and Event Management •Proactive Care •24/7/365 security monitoring •Technical management services Procurement was managed through G-Cloud 12 Framework Agreement (RM1557.12)
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Keywords
IT consulting
web services
network support
cloud services
IT outsourcing
software development
cybersecurity support
application maintenance
help desk services
digital transformation
technical support
system integration
software customization
IT infrastructure management
Workflows
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