Awarded
IT Service Management (ITSM) Platform 2026 onwards
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Descriptions
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products.
OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions - whether planning sustainable cities, managing climate risks, or improving connectivity - because everything happens somewhere.
As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation.
This contract has been awarded to Alemba Limited to provide an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.
The contract is for an initial two years with 3 optional 12-month extensions.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48510000 - Communication software package
48900000 - Miscellaneous software package and computer systems
48517000 - IT software package
Keywords
IT systems
text/voice/chat platform
IT service desk software
patch management utility
IT workflow engine
enterprise IT toolset
network management suite
integrated IT solution
presence status manager
real-time alert system
turnkey IT system
IT asset inventory
digital solutions
enterprise software
internal messaging hub
application software
mixed-license software
instant messaging client
bespoke systems package
system utilities bundle
packaged applications
notification dispatcher
message encryption client
multi-purpose software toolkit
communication history tool
infrastructure monitoring platform
software package and information systems
contract-based software set
systems automation package
cross-platform system bundle
unified communications tool
vendor-neutral software pack
diverse application suite
software bundle installer
configuration deployment tool
threaded conversation interface
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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