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IT Service Management tool (ITSM)
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Descriptions
Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management. Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution. Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Interrogation of system configuration. Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution. Salesforce LogIT, Change IT decommission System on a Chip (SOC) integration For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./42R6245B5U To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/42R6245B5U
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72222300 - Information technology services
Keywords
IT systems
IT operations management
system provisioning
help desk support
system monitoring
IT lifecycle support
IT backup services
digital solutions
enterprise software
application software
network administration
server management
packaged applications
service desk operations
infrastructure maintenance
software package and information systems
Tender Lot Details & Award Criteria
1 Tender Lots
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