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IT Support Services - SINGLE PARTY FRAMEWORK FOR THE PROVISON OF IT SUPPORT SERVICES – SERVER INFRASTRUCTURE SERVICES HORSE RACING IRELAND AND SUBSIDIARIES

Descriptions

Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. It is a commercial semi-state body that is responsible for the administration, promotion and development of Horse Racing in Ireland. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd and HRI Racecourse Division consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and Leopardstown Golf Centre. HRI Headquarters are located in Ballymany, Newbridge, Co Kildare. Horse Racing Ireland’s (HRI) IT Infrastructure spans several sites and is supported by three HRI permanent staff members. The IT Infrastructure supports the business operations with over 250 internal staff. The main HQ is located in Ballymany, The Curragh, Co. Kildare. The majority of the users and IT infrastructure are located at this location. #HRI are looking for a 3rd level reactive support contract with annual health checks. For exact specification, please refer to the attached ITT document

Timeline

Published Date :

19th May 2023 2 years ago

Deadline :

12th Jun 2023 2 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

enterprise information platform

server infrastructure management

data center orchestration tool

server virtualization manager

client-server middleware

high-availability system platform

server lifecycle manager

service monitoring dashboard

server provisioning engine

system deployment suite

enterprise server systems

rack-mount hardware

data center compute nodes

server provisioning software

virtual host infrastructure

server cluster deployment

remote server monitoring

uptime management

system redundancy support

high-availability nodes

DNS/DHCP server

network authentication host

proxy server platform

load balancing node

VPN gateway server

network file share

directory services server

NAT routing platform

network logging server

virtual network appliance

Unix/Linux server system

Windows server OS

server virtualization host

blade server platform

compute cluster node

server resource allocator

multi-tenant host

database server instance

server load monitor

backup server module

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

end-to-end system services

IT support framework

infrastructure maintenance

integrated system operations

tech assistance packages

full-cycle IT support

user support coverage

managed systems support

reactive and proactive IT services

platform support modules

OS assistance services

infrastructure troubleshooting

server uptime monitoring

patch application support

remote diagnostics services

software maintenance workflows

software troubleshooting

version patching services

user inquiry handling

bug ticket processing

license management support

feature request coordination

long-term software upkeep

SLA management

network configuration management

infrastructure surveillance

node monitoring

network integrity support

traffic flow regulation

diagnostic network tools

interconnection services

managed switch support

virtual network assistance

enterprise network troubleshooting

IT technical help

advanced system troubleshooting

hardware-level diagnostics

software crash resolution

infrastructure support

critical failure response

system optimization services

technical configuration help

low-level OS support

device compatibility resolution

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Workflows

Status :

Closed

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors