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IT Support Services - SINGLE PARTY FRAMEWORK FOR THE PROVISON OF IT SUPPORT SERVICES – SERVER INFRASTRUCTURE SERVICES HORSE RACING IRELAND AND SUBSIDIARIES
Descriptions
Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. It is a commercial semi-state body that is responsible for the administration, promotion and development of Horse Racing in Ireland. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd and HRI Racecourse Division consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and Leopardstown Golf Centre. HRI Headquarters are located in Ballymany, Newbridge, Co Kildare. Horse Racing Ireland’s (HRI) IT Infrastructure spans several sites and is supported by three HRI permanent staff members. The IT Infrastructure supports the business operations with over 250 internal staff. The main HQ is located in Ballymany, The Curragh, Co. Kildare. The majority of the users and IT infrastructure are located at this location. #HRI are looking for a 3rd level reactive support contract with annual health checks. For exact specification, please refer to the attached ITT document
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72611000 - Technical computer support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
48822000 - Computer servers
72315000 - Data network management and support services
72253200 - Systems support services
48821000 - Network servers
72250000 - System and support services
48820000 - Servers
Keywords
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
enterprise server systems
rack-mount hardware
data center compute nodes
server provisioning software
virtual host infrastructure
server cluster deployment
remote server monitoring
uptime management
system redundancy support
high-availability nodes
DNS/DHCP server
network authentication host
proxy server platform
load balancing node
VPN gateway server
network file share
directory services server
NAT routing platform
network logging server
virtual network appliance
Unix/Linux server system
Windows server OS
server virtualization host
blade server platform
compute cluster node
server resource allocator
multi-tenant host
database server instance
server load monitor
backup server module
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
