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IT Support Services - SINGLE PARTY FRAMEWORK FOR THE PROVISON OF IT SUPPORT SERVICES – SERVER INFRASTRUCTURE SERVICES HORSE RACING IRELAND AND SUBSIDIARIES
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Descriptions
Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. It is a commercial semi-state body that is responsible for the administration, promotion and development of Horse Racing in Ireland. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd and HRI Racecourse Division consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and Leopardstown Golf Centre. HRI Headquarters are located in Ballymany, Newbridge, Co Kildare. Horse Racing Ireland’s (HRI) IT Infrastructure spans several sites and is supported by three HRI permanent staff members. The IT Infrastructure supports the business operations with over 250 internal staff. The main HQ is located in Ballymany, The Curragh, Co. Kildare. The majority of the users and IT infrastructure are located at this location. #HRI are looking for a 3rd level reactive support contract with annual health checks. For exact specification, please refer to the attached ITT document
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72611000 - Technical computer support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
48822000 - Computer servers
72315000 - Data network management and support services
72253200 - Systems support services
48821000 - Network servers
72250000 - System and support services
48820000 - Servers
Keywords
IT consulting
node monitoring
web services
network support
DNS/DHCP server
cloud services
SLA management
IT outsourcing
network logging server
Unix/Linux server system
tech assistance packages
database server instance
managed switch support
user inquiry handling
software troubleshooting
software development
cybersecurity support
platform support modules
diagnostic network tools
compute cluster node
client-server middleware
blade server platform
remote server monitoring
application maintenance
high-availability nodes
full-cycle IT support
proxy server platform
managed systems support
IT technical help
server uptime monitoring
server lifecycle manager
help desk services
load balancing node
digital transformation
low-level OS support
technical support
infrastructure support
traffic flow regulation
NAT routing platform
OS assistance services
uptime management
server load monitor
multi-tenant host
network file share
rack-mount hardware
Windows server OS
system integration
software customization
system deployment suite
backup server module
IT support framework
VPN gateway server
user support coverage
interconnection services
bug ticket processing
data center compute nodes
server provisioning engine
system optimization services
IT infrastructure management
server cluster deployment
infrastructure surveillance
network integrity support
data center orchestration tool
software crash resolution
high-availability system platform
virtual host infrastructure
hardware-level diagnostics
service monitoring dashboard
license management support
infrastructure maintenance
server resource allocator
server provisioning software
device compatibility resolution
version patching services
end-to-end system services
infrastructure troubleshooting
enterprise information platform
virtual network assistance
server virtualization manager
server virtualization host
long-term software upkeep
server infrastructure management
network authentication host
network configuration management
remote diagnostics services
feature request coordination
technical configuration help
critical failure response
directory services server
enterprise server systems
enterprise network troubleshooting
software maintenance workflows
advanced system troubleshooting
integrated system operations
virtual network appliance
reactive and proactive IT services
system redundancy support
patch application support
Workflows
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