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ITSM Tool Replacement and Configuration Management Database (CMDB)
Descriptions
This procurement is for Enterprise ITSM tooling and licences and CMDB tooling and licences, including service design, delivery/project management, implementation, and data migration support.
Genomics England is exploring the Enterprise ITSM and does not currently have a configuration management data base (CMDB), which is a fundamental piece of functionality. We are seeking proposals for CMDB solutions which will be used to maintain, monitor, and obtain a better view of our environment. The solution will provide details of the machines on the network, software they're running, and expiry dates, and then link back to our contracts to provide asset numbers of kit etc.
Software, licensing, and support will need to be procured to meet this project's needs.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
