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Juniper support contract

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Descriptions

Support services for the Juniper estate at Jisc. As part of its ongoing options appraisal, Jisc is exploring the scope of this contract and the potential use of existing framework agreements. Jisc may utilise any remaining extension options availabl ....see more

Timeline

Published Date :

6th May 2026 Today

Deadline :

6th May 2027 in 1 years

Contract Start :

30th Jun 2028

Contract End :

30th Jun 2030

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

72253000 - Help-desk and support services

Keywords

24/7 user assistance

service request handling

multi-tier helpdesk

user support ticketing

incident logging system

remote IT support

technical troubleshooting interface

support team coordination

issue resolution workflow

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Pipeline

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Jisc

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk