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Level 2 Helpdesk Support

Descriptions

NS&I currently operates a third-party outsourced Level 2 Helpdesk function. As NS&I’s operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new s ....see more

Engagement

An online Request for Information has been issued to suppliers within Lot 3a of the Tech Services 4 (RM6190) framework on 30/04/2026 via the Government Commercial Agency eSourcing tool. Ref: itt_91872/Lot 3a Request for Information Suppliers are invi ....see more

Timeline

Published Date :

5th May 2026 Today

Deadline :

11th May 2026 in 6 days

Contract Start :

1st Sep 2026

Contract End :

31st May 2028

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

72253000 - Help-desk and support services

Keywords

24/7 user assistance

service request handling

multi-tier helpdesk

user support ticketing

incident logging system

remote IT support

technical troubleshooting interface

support team coordination

issue resolution workflow

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

NS&I

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk