Luton DART Station Manager

Descriptions

We are looking to procure a single provider of the following services:• hospitality (meet, greet and passenger assistance) personnel (with responsibility for ticket enforcement) within the station premises of the Luton DART passenger transit system, including appropriate safety and security measures;• facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including station cleaning;• civil structures inspection and maintenance for the system route infrastructure of the Luton DART passenger transit system;• passenger welfare including immediate first aid response, evacuation, emergency services and other delivery partners liaison including temporary or contingency arrangements i.e. bus replacement service is required and provided but DART station and customer service team support delivery;• support LLAL in the delivery of passenger growth ambitions through delivery of excellent customer service and delivery of transport industry liaison.