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Managed Collection Services
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Descriptions
The establishment of a framework for debt management service providers, the framework will be designed to bring together specialist capabilities in debt management, with managed service providers to collect debt on behalf of the government.
The key core services are expected to include:
• debt prevention services,
• managed debt collection services (managing multiple collection agencies),
• debt collection agency services (including International Collections),
• debt analytics (including open-banking and complimentary data and analytics),
• data aggregation and analysis services,
• debt analytics/solutions software and integration,
• debt advice and guidance services.
The scope and lot structure of this framework will be determined as a result of the market and customer engagement.
Engagement
CCS in conjunction with HMRC will be hosting an initial Pre Market Engagement session to share with the market the outline plans for the updated Managed Collection Services framework. This framework is being tendered on a standalone basis following the removal of the service from the Debt Resolution Services 2 framework which is currently in procurement. The session will give an overview of the requirements and invite feedback (commercially confidential where appropriate) to assist shaping the service offering from the most innovative solutions in the market to ensure maximum value for the nation throughout the life of the framework. The initial webinar will take place at 11am on 6 November 2025. Further sessions with interested parties and more in depth market engagement sessions will follow. Please email managedcollectionsprocurement@crowncommercial.gov.uk to express an interest in the market engagement and to receive further details.
Timeline
Published Date :
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Tender Regions
CPV Codes
79200000 - Accounting, auditing and fiscal services
75131000 - Government services
79412000 - Financial management consultancy services
79720000 - Investigation services
79400000 - Business and management consultancy and related services
66171000 - Financial consultancy services
79721000 - Detective agency services
71621000 - Technical analysis or consultancy services
79410000 - Business and management consultancy services
75120000 - Administrative services of agencies
75130000 - Supporting services for the government
79994000 - Contract administration services
75112000 - Administrative services for business operations
79940000 - Collection agency services
79411000 - General management consultancy services
Keywords
bookkeeping
system review
financial audit
design auditing
tax accounting
supplier liaison
debt tracing
wealth advisory
financial advice
debt collection
credit recovery
contract records
performance optimization
public body coordination
fraud investigations
tender coordination
investigation services
public sector logistics
fiscal consultancy
contract monitoring
accounting advisory
top-level consultancy
financial planning
corporate investigations
executive consulting
fiscal compliance
auditing services
detective consultancy
financial reporting
receivables management
management advisory
leadership advisory
public service delivery
state agency governance
corporate consulting
investment consulting
case investigation
process optimization
agency management
public program delivery
business consultancy
risk assessment advisory
advisory firm services
surveillance support
feasibility diagnostics
collection letters
agreement oversight
detective services
interagency coordination
operational improvement
advisory services
management services
investigative research
investigative agency
organizational strategy
private investigation
civic support programs
contract renewals
institutional assistance
executive coaching
contract management
technical consultancy
budgeting consultancy
corporate finance advice
management consultancy
security investigations
accounting services
engineering evaluation
sectoral regulation
consultancy engagement
background checks
fund management advice
process modelling
organizational oversight
investigative services
legal documentation
finance strategy advice
executive branch support
compliance tracking
delegated administration
management accounting
procedural enhancement
management support
investment optimization
fiscal risk analysis
business performance consultancy
professional consulting services
company registration filing
financial governance support
corporate records maintenance
treasury management consulting
business strategy support
institutional governance services
semi-governmental operations
commercial documentation handling
government policy execution
technical feasibility study
agency compliance enforcement
corporate governance advisory
administrative structuring
procurement administration
regulatory compliance services
state function management
detective bureau operations
background investigations
business operations facilitation
financial planning services
state process facilitation
civic assistance operations
government infrastructure support
delinquent account collection
corporate registry services
enterprise license management
organizational compliance support
management process review
citizen engagement programs
corporate registry coordination
financial strategy consulting
business permit facilitation
business advisory services
regulatory implementation support
strategic management advice
corporate strategy consulting
government workflow services
general management consultancy
administrative aid services
administrative resource provision
trade license administration
organizational development
collection agency services
financial management consultancy
service provision administration
public administration services
financial expert guidance
detective agency services
Tender Lot Details & Award Criteria
3 Tender Lots
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