Awarded
Managed Services of the Humberside Police Salesforce and Mulesoft Estate
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Descriptions
L1 customer support
L2 application support (shared)
L3 application support (dedicated)
L2 dedicated application triage team with
direct contact with 3rd parties external (SLAs) or internal (OLAs)
Support Hours:
P1-P2-P3-P4: UK Business hours (8am-6pm)
• Extended hours
• 24x7 support (for selected priorities, e.g.
• P1,P2)
Ad-hoc on call
Monitoring :
Standard platform monitoring
Application exception handling
External log shipping
ITIL processes:
Service Operation/Transition: Incident, problem, requests, events, change, release, configuration
Maintenance:
Major & Minor updates and patching
Code changes:
Defects
(Minor enhancements if hours not used)
Testing:
Unit and Integration Testing
Reporting and Service Management:
Monthly service review, reporting adapted to customer requirements.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72300000 - Data services
Keywords
systems analysis
coding services
data services
software integration
information retrieval
solution architecture
data asset handling
requirements analysis
info-tech data support
software programming
software consultancy
database solutions
IT data solutions
application engineering
electronic records management
structured data operations
enterprise data workflows
custom software development
digital information services
Tender Lot Details & Award Criteria
1 Tender Lots
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