Awarded
Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Descriptions
L1 customer support
L2 application support (shared)
L3 application support (dedicated)
L2 dedicated application triage team with
direct contact with 3rd parties external (SLAs) or internal (OLAs)
Support Hours:
P1-P2-P3-P4: UK Business hours (8am-6pm)
• Extended hours
• 24x7 support (for selected priorities, e.g.
• P1,P2)
Ad-hoc on call
Monitoring :
Standard platform monitoring
Application exception handling
External log shipping
ITIL processes:
Service Operation/Transition: Incident, problem, requests, events, change, release, configuration
Maintenance:
Major & Minor updates and patching
Code changes:
Defects
(Minor enhancements if hours not used)
Testing:
Unit and Integration Testing
Reporting and Service Management:
Monthly service review, reporting adapted to customer requirements.
Timeline
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Tender Regions
CPV Codes
72300000 - Data services
Keywords
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
