Awarded
MFA, Email &SMS Campaigns and Multi Device Messaging
Descriptions
The Authority is looking to identify a Supplier to take on and transform the existing services including; MFA SMS (OTP) and Voice Calling, outbound email and SMS capabilities (including multi device messaging), currently supported by multiple Suppliers. This new combined email and text service will be a part of a range of Communication Services that will support The Authority’s strategy of communicating with the right customer at the right time through the right channel. Currently approximately 94 million SMS, 8 million voice calls and 220 million emails are issued per annum on behalf of HMRC. , The current scope for the SMS and Voice Calling as part of the Multi-Factor Authentication service is:, •To send a unique six (6) digit access code to a customer. The Authority will be responsible for the creation and duration of the validity of any access code e.g. 15 minutes.;, •The code must be sent to a landline or mobile via SMS (“transactional route”) or Voice; , •The user could be in the UK or abroad (anywhere in the world);, •The SMS is sent using a single unique short code / unique Sender ID associated with The Authority – this must be provided by the Supplier; , The current scope for Email and SMS campaigns is to provide:, •help and support to our customers, •nudges and prompts, •provide reassurance and prevent progress chasing; and, •seek customer feedback to help improve our services., The successful Supplier must deliver the new service in two phases:, Phase 1: Transition of the existing range of services to one service solution., Phase 2: We are looking to exploit the top quartile capabilities provided in the solution to develop new and innovative ways of communicating with our customers, whether that be on a 121 or 1 to many basis, in a way that work seamlessly and through standard interfaces where necessary with The Authority’s other Communication and Communication management services., HMRC requires potential providers to comply with the relevant essential requirements below or equivalent:, a.) ISO-27001 Certification as accredited by UKAS or a comparable body,, b.) Cyber Essentials Certification, c.) Cyber Essentials Plus Certification, d.) CHECK approved Pen Testers on an annual basis or such time as both Parties agree, for both internal and external system IP’s. Tested to OWASP latest guidelines, e.) Cyber Risk Insurance. , f.) Security Patch Management System, h) data centres in the UK, with no data leaving the UK, HMRC reserves the right to make services procured available to other publicly funded bodies including RCDTS, its wholly owned subsidiary company working on behalf of HMRC., **This contract is for a period of 24 months with approx. value of £6.5m with the provision to extend for a further 12 month term, total value of 24 month term with 12 month extension approx. £9.75m**
Timeline
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Tender Regions
UK
CPV Codes
64216120 - Electronic mail services
64212100 - Short Message Service (SMS) services
64210000 - Telephone and data transmission services
48223000 - Electronic mail software package
72212223 - Electronic mail software development services
48511000 - Desktop communications software package
64212000 - Mobile-telephone services
48517000 - IT software package
Keywords
email composition tool
mail client platform
SMTP sender module
POP3/IMAP client
mailbox synchronization software
calendar-integrated email system
message threading interface
spam filtering engine
contact book manager
MIME attachment handler
softphone app
desktop VoIP client
integrated audio-chat tool
PC call manager
voice memo recorder
contact presence indicator
multimedia messaging app
desktop conferencing tool
chat overlay interface
screen-share initiator
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
cellular voice service
smartphone network provision
GSM/3G/4G service
prepaid mobile plans
mobile data connectivity
roaming telephony service
SIM-based voice/data
wireless voice network
hand-held voice service
mobile carrier subscription
text message delivery
SMS gateway service
bulk text messaging
mobile SMS notification
two-way messaging service
SMS alert provision
SMS campaign service
mobile text alerting
SMS broadcast system
text communication service
bulk email delivery
SMTP service provider
corporate email hosting
secure email system
email gateway management
email distribution network
transactional email setup
email domain service
email server provisioning
mass mailing infrastructure
email client design
SMTP/IMAP/POP protocol handling
spam filter modules
address book handling
mail synchronization tools
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
