Awarded
Microsoft Service Support
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Descriptions
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
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Keywords
IT consulting
web services
network support
cloud services
IT outsourcing
software development
cybersecurity support
application maintenance
help desk services
digital transformation
technical support
system integration
software customization
IT infrastructure management
Tender Lot Details & Award Criteria
1 Tender Lots
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