Awarded
Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks
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Descriptions
The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.
Timeline
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Tender Regions
CPV Codes
48510000 - Communication software package
Keywords
text/voice/chat platform
presence status manager
real-time alert system
internal messaging hub
instant messaging client
notification dispatcher
message encryption client
communication history tool
unified communications tool
threaded conversation interface
Tender Lot Details & Award Criteria
1 Tender Lots
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