Awarded

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

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Descriptions

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Timeline

Published Date :

31st Jul 2025 1 month ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West

South West

North East

East of England

Yorkshire and The Humber

South East

East Midlands

West Midlands

Ireland

Wales

Scotland

Northern Ireland

London

CPV Codes

48510000 - Communication software package

Keywords

instant messaging client

unified communications tool

presence status manager

text/voice/chat platform

internal messaging hub

notification dispatcher

threaded conversation interface

real-time alert system

communication history tool

message encryption client

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors