Open Closing in a 12 months

MoJ & HMPPS Enquiry Service

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Descriptions

The Authority is preparing to launch a retender for the provision of Ministry of Justice (MoJ) & HM Prison & Probation Service (HMPPS) public enquiry communication services. Please note, this notice does not constitute a call for pre-market e ....see more

Timeline

Published Date :

17th Mar 2026 Yesterday

Deadline :

17th Mar 2027 in a 12 months

Contract Start :

23rd Nov 2026

Contract End :

24th Nov 2031

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

79512000 - Call centre

Keywords

CRM calls

inbound/outbound calls

multi-channel support

helpdesk call centre

call handling services

call queue management

telemarketing operations

call centre services

customer contact management

contact centre operations

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Pipeline

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Ministry of Justice

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk