Closed
National Helpline and Helpdesk Service
Descriptions
Network Rail requires a National Helpline and Helpdesk service for the use of external stakeholders, residents and businesses in the vicinity of the railway. The Service is made up of 2 principle components — the National Helpline and an out of hours Media Service. The service is required 24/7, 365 days a year and covers telephony, live chat, social media, email and letter processing.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
64220000 - Telecommunication services except telephone and data transmission services
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Details
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Possible Competitors
1 Possible Competitors
