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Neighbourhood Housing provision of electronic customer satisfaction surveys
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Descriptions
Flintshire County Council’s Neighbourhood Housing Department are considering the option of tendering for the provision of electronic customer satisfaction surveys. As such this PIN is being sent out to identify market options and to determine the capability of the market in being able to fulfil requirements.The Authority intends to survey all our customers who access our front line housing management and maintenance services, i.e. not just a broad brush approach - only those customers who have actually experienced the service.The Authority is looking to engage with a suppliers who:-1) Specialises solely in the social housing sector in England and Wales2) Holds 3 ISO accreditations:3) To ensure highest standards design, fieldwork and reporting, ISO 9001 Quality Management4) To demonstrate data protection compliance, ISO 27001 Information Systems Security5) To reflect expertise in the industry of research, ISO 20252 Market Research6) Offers immediate, real-time access to results through a dedicated web portal, available 24/7 with a range of access levels.7) Offers multi-channel surveys through telephone, SMS, online, postal and focus groups.If your organisation fulfils the above requirements, please send your expression of interest to Cathy.Abraham@flintshire.gov.uk by 31/8/17Please also provide details of similar projects you have completed including client contact details.Please note there is no guarantee that a competitive exercise will follow this process.
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
71355000 - Surveying services
Keywords
land surveying
opinion polling
survey execution
boundary surveys
site measurement
CSAT surveys
post service evaluation
data collection services
consumer survey analysis
fieldwork management
satisfaction assessment
satisfaction metrics
surveying services
customer survey services
survey-grade mapping
client questionnaires
geodetic surveying
feedback collection
survey conduction
spatial data collection
survey coordination
primary data collection
engineering surveys
field survey execution
satisfaction index
customer insight gathering
customer experience feedback
satisfaction survey design
in-person survey operations
quantitative field surveys
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
empirical research support
customer feedback surveys
consumer satisfaction polling
questionnaire implementation
Workflows
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