Awarded
New Build Customer Journey Experience Solutions
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Descriptions
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.
The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody's organisational values.
The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176
Timeline
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Tender Regions
CPV Codes
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79410000 - Business and management consultancy services
73220000 - Development consultancy services
79416200 - Public relations consultancy services
79415200 - Design consultancy services
72224000 - Project management consultancy services
Keywords
office support
PR advisory
PR policy advice
legal services
PMO setup
budget planning
engineering strategy
marketing consulting
business services
design strategy support
UX/UI consultancy
strategic PR guidance
design refinement
critical path analysis
advisory services
performance monitoring
executive coaching
creative design services
corporate support
management consultancy
lifecycle analysis
product design advice
media strategy advice
aesthetic design support
design concept advice
consultancy engagement
security services
prototype consulting
printing services
professional services
recruitment services
production optimization
schedule optimization
management support
business performance consultancy
project health assessment
industrial design consulting
tech transformation consulting
stakeholder communications consulting
corporate messaging support
project governance design
innovation process guidance
process development planning
business advisory services
design consultancy services
stakeholder management planning
communications planning consultancy
corporate strategy consulting
risk management consulting
technical development advice
brand communications counsel
reputation strategy guidance
design thinking facilitation
prototype design consulting
organizational development
industrial growth strategy
resource allocation planning
public relations consultancy
Tender Lot Details & Award Criteria
1 Tender Lots
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