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NHS Gloucestershire ICB Integrated Urgent Care Service
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Descriptions
NHS Gloucestershire ICB seeks to commission an Integrated Urgent Care service for patients in Gloucestershire, to include 111 (Telephone and Online), a Clinical Assessment Service (CAS) and Out of Hours (OOH).The procurement is driven by the need to re-procure an Integrated Urgent Care service, which brings together NHS 111 and GP Out of Hours provision for people with urgent care needs. The procurement seeks to appoint a service which is innovative, meets patients' expectations and fits the needs of the Gloucestershire population now and throughout the contract period.The total budget per annum is set out in the Financial Model Template with a total contract value for the initial term of 60 months of £55,331,406.00. including VAT.The Contract will be for an initial term of 60 months, ending on 30/09/2029 with a possible extension of any period up to a further 24 months, as defined and at the discretion of the Commissioner. Services are planned to commence from 01/10/2024.This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
Timeline
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Tender Regions
CPV Codes
85000000 - Health and social work services
79512000 - Call centre
64200000 - Telecommunications services
85100000 - Health services
Keywords
CRM calls
welfare services
hospitalization
outpatient care
medical services
patient support
inbound/outbound calls
patient care provision
social care services
clinical outreach
multi-channel support
IP telephony provision
helpdesk call centre
rehabilitation support
diagnostic services
call handling services
call queue management
leased line service
health assessments
telemarketing operations
community health work
specialist consultations
therapeutic treatments
call centre services
telecom traffic routing
healthcare provision
clinical healthcare
telecom carrier operations
preventive health services
social assistance programs
data transmission service
telecom network operations
telecom infrastructure management
broadband connectivity service
customer contact management
network voice/data service
integrated healthcare delivery
public health social services
contact centre operations
voice communication provision
Workflows
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Details
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