Closed
NHS Gloucestershire ICB Integrated Urgent Care Service
Descriptions
NHS Gloucestershire ICB seeks to commission an Integrated Urgent Care service for patients in Gloucestershire, to include 111 (Telephone and Online), a Clinical Assessment Service (CAS) and Out of Hours (OOH).The procurement is driven by the need to re-procure an Integrated Urgent Care service, which brings together NHS 111 and GP Out of Hours provision for people with urgent care needs. The procurement seeks to appoint a service which is innovative, meets patients' expectations and fits the needs of the Gloucestershire population now and throughout the contract period.The total budget per annum is set out in the Financial Model Template with a total contract value for the initial term of 60 months of £55,331,406.00. including VAT.The Contract will be for an initial term of 60 months, ending on 30/09/2029 with a possible extension of any period up to a further 24 months, as defined and at the discretion of the Commissioner. Services are planned to commence from 01/10/2024.This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
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Tender Regions
CPV Codes
85000000 - Health and social work services
79512000 - Call centre
64200000 - Telecommunications services
85100000 - Health services
Keywords
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
medical services
clinical healthcare
hospitalization
outpatient care
specialist consultations
diagnostic services
therapeutic treatments
patient care provision
preventive health services
health assessments
Tender Lot Details
2 Tender Lots
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Buyer Information
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Possible Competitors
1 Possible Competitors
