Open Closing in a 8 months
NIBE & Heat Pump Service and Maintenance Contract
Descriptions
The Contractor must provide: • Planned Preventative Maintenance (PPM): Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices. • Reactive Maintenance: Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs. • Parts and Materials Management: Supply and fit genuine or approved replacement parts with warranty. • Asset Management and Reporting: Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading. • Resident Engagement: High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.
Timeline
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Tender Regions
CPV Codes
42511110 - Heat pumps
50000000 - Repair and maintenance services
Keywords
heat pump
ground-source heat pump
air-source heat pump
reversible heating unit
thermodynamic system
residential heat pump
split heat pump
inverter-driven pump
geothermal unit
heating and cooling pump
equipment repair service
preventive maintenance program
troubleshooting visit
onsite repair support
maintenance contract service
repair diagnostics
component replacement service
service schedule planning
emergency repair team
calibration service
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
