Awarded
NicheRMS Support and Maintenance
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Descriptions
The Contracting Authority has previously procured Police Records Management System (NicheRMS) licences for its policing operations. NicheRMS provides a fully integrated records management system for the police management of crime incidents, non crime incidents, intelligence, custodial processes, case file preparation and property, including tasking and workflow functionality.
The Contracting Authority now needs to renew its NicheRMS Support and Maintenance contract. The support and maintenance contract is essential for the continued use of NicheRMS as it ensures that it remains functional, secure, and aligned with evolving user needs.
Niche Technology UK as the Software Developer owns the intellectual property rights to NicheRMS. A direct award is therefore being applied under the Procurement Act 2023 Schedule 5, para 5
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72261000 - Software support services
Keywords
bug fixing
SLA management
error correction
version upgrades
user inquiry handling
software troubleshooting
IT repair services
application updates
legacy system support
software patching
software maintenance
bug ticket processing
license management support
version patching services
system performance tuning
long-term software upkeep
feature request coordination
Tender Lot Details & Award Criteria
1 Tender Lots
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