Online Engagement Event - Integrated Urgent Care Contract (West Lancashire)

Descriptions

NHS Midlands and Lancashire Commissioning Support Unit are

working as an agent on behalf of NHS Lancashire & South

Cumbria Integrated Care Board (ICB) who are looking to undertake a future procurement for the provision of

Integrated Care Services to cover West Lancashire.

NHS Lancashire and South Cumbria ICB are committed to the provision of a high quality Integrated Urgent Care Service which shall include:

• Co-located Urgent Treatment Centre (UTC)

• Walk in Centre

• Acute Visiting Service

• Deep Vein Thrombosis (DVT) Service;

• Clinical Assessment Service (CAS),

that are integrated with the other strands of 24/7 urgent and emergency care in Lancashire and South Cumbria which meets the values, rights, obligations and expectations of patients as set out in the NHS Constitution.

Integrated Urgent Care Services will be provided to individuals who are, or believe themselves to be, acutely ill with a condition that requires urgent attention, such that their immediate care needs cannot safely be deferred until the next day or to the end of the out of hours period. It is required to be sustainable, based on a service model that is clinically and commercially robust that can attract and retain suitably qualified competent practitioners and integrate with other services.

This provision includes the treatment of minor illnesses and injuries at Ormskirk Urgent Treatment and Skelmersdale Walk-in-Centre located within the West Lancashire locality.

The service provided will offer a patient-centered Integrated Urgent Care Service accessible either via referral from "111" or via walk-in/self-presentation, delivered by a multi-disciplinary workforce. The service will provide an accessible local service that complements and enhances other unscheduled care services, including but not restricted to; out of hours nursing, mental health, social care, public health and pharmacy.

The aims of the service are to provide a clinically safe and competent integrated out-of-hospital urgent care service that is accessible to the local population across the West Lancashire locality. The service is to provide access to unplanned/urgent care, working in partnership with the wider urgent care system across primary, community, secondary, health and social care sectors.

The core business of the service is the management of minor injuries and minor ailments. The centres should be for walk in and virtual (telephone and video consultation) patients and offer convenient access to local NHS services, information and treatment without the need for an appointment.

The designated Urgent Treatment Centre and Walk-in-Centre will accept direct booking from NHS 111 via a direct digital booking system. The centre can encourage patients to make an appointment by calling NHS 111 or via NHS 111 online, in line with national guidance.

The service will also enable patients with ambulatory care conditions to receive care in a timely manner and in partnership with other out of hospital services to ensure co-ordinated, patient centred care.

The Contract is due to start 1st April 2026. The contract will be for 3 years with an option to extend for 2 years, until 31st March 2031.

The maximum financial value for the procurement is yet to be confirmed. However, it is likely to be between £3,600,000 and £4,200,000 per annum. This will be a maximum financial envelope of £21,000,000 for the full 5 year term (3 years with an option to extend for a further 2 years). This may change.