Open Closing in a 13 days
Ophthalmology Coordination Service Hub - Coventry and Warwickshire
Descriptions
***THIS ADVERT IS FOR A MARKET ENGAGEMENT EVENT ONLY***
NHS Arden and Greater East Midlands CSU on behalf of NHS Coventry and Warwickshire ICB are seeking to run a market engagement event for providers who have the relevant experience and skills to provide an Ophthalmology Coordination Service Hub
The Ophthalmology Coordination Service Hub (OCS) will support the system-wide approach to the management for all non-emergency (routine and urgent) ophthalmology referrals from community Optometry practices across Coventry and Warwickshire. The OCS will provide a single point of access, administering all incoming referrals from community Optometrists, offering patients a choice of providers in accordance with patient choice regulations, and submitting onward referrals to secondary care (accredited independent sector or NHS provision).
The OCS supports the streamlining of ophthalmology referrals across the ICS, reducing delays to patients being referred from the community to secondary care and freeing up primary care capacity. For every routine and urgent referral, the service will provide patients with choice of access based on the referring condition, supporting patients being seen by the right person, in the right place, the first time.
The service will not undertake clinical triage of incoming referrals.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
75122000 - Administrative healthcare services
Keywords
health policy implementation
hospital licensing
medical service regulation
healthcare facility oversight
clinical standards enforcement
national health program administration
medical professional registration
insurance documentation services
public health office services
regulatory health governance
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
