Awarded
Oracle Support Services
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Descriptions
Support and advisory services for the Oracle Fusion ERP system, as well as the Planning and Budgeting (EPM) modules. The contract is for a period of 2-years with the option to extend for 1-years - totalling a potential 3-years. 3rd March 2026 ....see more
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
72261000 - Software support services
Keywords
SLA management
user inquiry handling
software troubleshooting
24/7 user assistance
service request handling
multi-tier helpdesk
user support ticketing
incident logging system
remote IT support
bug ticket processing
technical troubleshooting interface
license management support
version patching services
support team coordination
long-term software upkeep
issue resolution workflow
feature request coordination
Workflows
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Details
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Buyer Information
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