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Out of Hours Call Handling Service
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Descriptions
Stonewater's Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas:
•Repairs and Maintenance (including estate services)
•Neighbourhood Management
•Tenancy Management
•Income Management
•Antisocial Behaviour
•Complaints
•Home Ownership
The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC's opening hours.
Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./NXM72JE5R8
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/NXM72JE5R8
Timeline
Published Date :
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
Keywords
CRM calls
phone support
call answering
message taking
inbound/outbound calls
multi-channel support
switchboard services
helpdesk call centre
receptionist answering
incoming call handling
call handling services
call queue management
telemarketing operations
call center answering
call screening services
call centre services
hotline management
telephone-answering services
customer contact management
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
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