Open Closing in a 5 days

Out Of Hours Call Handling Service

Descriptions

Vico Homes Limited Request for Information Out of Hours Call Handling Service 1. Purpose This document invites market feedback and supplier information to validate solution options, indicative costs, and delivery approaches for the requirements outli ....see more

Engagement

6. Response Instructions Format: Single PDF or DOCX Submission: Send via email to mpeters@vicohomes.co.uk by 9th March 2026 7. Next Steps We will review responses to: • Develop a full written specification • Finalise KPIs and performance requirem ....see more

Timeline

Published Date :

3rd Mar 2026 Yesterday

Deadline :

9th Mar 2026 in a 5 days

Contract Start :

31st Aug 2026

Contract End :

31st Aug 2028

Tender Regions

Yorkshire and The Humber

CPV Codes

79512000 - Call centre

Keywords

CRM calls

inbound/outbound calls

multi-channel support

helpdesk call centre

call handling services

call queue management

telemarketing operations

call centre services

customer contact management

contact centre operations

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

VICO HOMES LIMITED

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk