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Out of Hours Call Handling
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Descriptions
The contract will cover the provision of handling incoming calls during hours outside of CCHA’s normal service commencing on 01.04.26 for the length of 12 months. Budget range of £13,000 - £16,000 excl. VAT.
Timeline
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Tender Regions
CPV Codes
Keywords
customer care
CRM calls
client support
client relations
service desk
inbound/outbound calls
customer interaction
residential estate care
multi-channel support
housing management
helpdesk call centre
domicile management
housing unit services
help desk services
rental administration
call handling services
call queue management
telemarketing operations
housing maintenance
consumer assistance
call centre services
tenant support services
after-sales support
customer services
customer contact management
service experience management
housing occupancy support
residential accommodation services
contact centre operations
dwelling facility services
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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