Awarded

Out Of Hours Service (IT)

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Descriptions

Aston University requires out of hours coverage for call logging management system. This is to ensure that IT support continues beyond normal office hours, including evenings, weekends, bank holidays and university closure days.see more

Timeline

Published Date :

2nd Mar 2026 24 days ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

72253000 - Help-desk and support services

Keywords

24/7 user assistance

service request handling

multi-tier helpdesk

user support ticketing

incident logging system

remote IT support

technical troubleshooting interface

support team coordination

issue resolution workflow

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

ASTON UNIVERSITY

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk