Awarded
Out Of Hours Telephone Monitoring Service
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Descriptions
This document provides background information which is intended to assist and support the procurement of an out of hours telephone monitoring service for a period of 3 years, to take effect from 1.7.2018 to 30.6.2021, and with the potential for a further extension of up to 2 years to 30.6.2023.Together Housing Association (THA) is seeking to appoint a highly experienced and skilled emergency telephone call monitoring provider that is fully customer focused and will deliver a high quality cost effective service to all our customers.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
Keywords
CRM calls
phone support
call answering
message taking
inbound/outbound calls
multi-channel support
switchboard services
helpdesk call centre
receptionist answering
incoming call handling
call handling services
call queue management
telemarketing operations
call center answering
call screening services
call centre services
hotline management
telephone-answering services
customer contact management
contact centre operations
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
