Awarded

Out of Office Hours Emergency Call Handling Service

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Descriptions

Providing Out of Hours Emergency cover for Orbit Homes Limited. Covering calls during evenings, weekends, and bank holidays that are classed as an Emergency.

The service will operate at the following times: Monday to Friday 1700 to 0830; Saturday and Sunday All Day; Bank Holidays All Day.

Timeline

Published Date :

16th Sep 2025 1 month ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

79512000 - Call centre

Keywords

call centre services

contact centre operations

inbound/outbound calls

customer contact management

call handling services

multi-channel support

telemarketing operations

helpdesk call centre

call queue management

CRM calls

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

ORBIT GROUP LIMITED

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors